Quick Answer: What Are Trading Standards UK?

What qualifications do you need to be a trading standards officer?

You’ll then study towards professional qualifications on the job, and work your way up to trading standards officer.

You’ll usually need 5 GCSEs at grades 9 to 4 (A* to C), including maths.

Some authorities may also want you to have 2 A levels, or equivalent qualifications..

What are the 8 basic rights of the consumers?

The eight consumer rights are: The right to satisfaction of basic needs – to have access to basic, essential goods and services such as adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.

How do I complain about an online retailer UK?

Ways to ComplainBY POST. You can download our paper complaint form here and send the completed form to: Consumer Arbitration. … ONLINE. If you have access to the Internet you can file your complaint via our online portal. … BY TELEPHONE. You can telephone us on 0203 540 8063.

How do you complain effectively?

How to Complain EffectivelyFocus on feelings, not facts. “The difference comes down to whether you discuss the facts about a situation or your feelings about it,” she says. … Talk through what’s frustrating you. … Sandwich your complaint. … Lead with how you feel.

How long does a company have to respond to a complaint UK?

In exceptional circumstances, you have up to 35 days, but you’ll still need to respond within 15 days to tell the customer when you’ll reply fully. You have up to 8 weeks to resolve all other complaints. The time you have to resolve a complaint starts from the date it is received anywhere in your business.

How do I make a complaint against a company UK?

Top tipsIn the first instance, complain to the company.If the result is unsatisfactory, escalate your complaint through the official complaints procedure.If your complaint is not resolved, you may be able to take your case to an ombudsman.The small claims court may be another last resort.

How do I complain about a rogue trader?

Reporting a Rogue Trader If you experience any suspicious traders who call at your door offering to carry out work, or have been a victim of a doorstep rogue trader, please telephone 101 and report them to your Local Crime Reduction Officer.

What do trading standards look for?

Trading standards services visit business premises for a number of reasons, but the underlying purpose of a visit is generally to check and ensure that the business is complying with the law as well as to address or investigate any non-compliance.

Who is a standards officer?

3.1 The Standards Officer is responsible for ensuring that appropriate training is given to Board Members on the Ethical Standards Framework, the Members’ Code of Conduct and the guidance issued by the Standards Commission on the Model Code of Conduct.

How do I report a company to trading standards UK?

Trying to contact the trading standards service? Trading standards services are delivered by your local authority and consumer concerns should be reported to the Citizens Advice consumer helpline on 0808 223 1133.

How do you make a complaint about a company?

10 Effective Ways to Complain About a Company OnlineGo to the company website. … Contact the Better Business Bureau. … Contact the Federal Trade Commission (FTC). … Check out the Ripoff Report. … Email spam@uce.gov. … Try Yelp. … Post on Planet Feedback. … Google your attorney general.More items…

What can Trading Standards help with?

Trading Standards are a government service that make sure that consumers are protected from unfair trading and allow them to successfully support businesses that are legitimate. … The TSO have to investigate complaints from consumers and then prosecute or hold business accountable.

When should you contact trading standards?

You should report a business to Trading Standards if they sold you something:unsafe or dangerous, like an electronic appliance with faulty wiring or food past its use-by date.fake.not as described – for example, you bought a package holiday but something advertised wasn’t included.More items…

What do trading standards officers do?

They advise on and enforce laws that govern the way we buy, sell, rent and hire goods and services. Trading standards officers (TSOs) work for local councils advising on consumer law, investigating complaints and, if all else fails, prosecuting traders who break the law. … consumer safety.

What are consumer rights UK?

The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.

How do you complain nicely?

Here are five simple tips to help you stay calm, be polite and get what you want when you complain in English.Start politely. … Make your request into a question. … Explain the problem. … Don’t blame the person you are dealing with. … Show the you are in the know.